Accommodation Terms & Conditions


1 Deposit Policy

A minimum of 50% deposit for your Guest House accommodation is payable within 48 hours of booking, in order to confirm your reservation. Your booking is only confirmed once your honoured payment reflects in our bank account, after which you will receive a booking confirmation from Country Park. The balance of your account is payable on or prior to arrival and any other cost incurred during your stay is payable during the check-out procedure. No deposit required for caravan and camping stays – prior booking is however required.


2 Rates

Country Park reserves the right to change our rates without prior notice. Rates at the time of booking will apply, and may differ from the time of initial enquiry or as found on some advertised materials. Specials deals will only apply to guests whom submitted their initial enquiry for accommodation from Country Park's owned websites. Rates quoted is in South African Rand (ZAR) and inclusive of VAT. Rates exclude breakfast and room cleaning services required. A minimum stay of 3+ nights during the festive season from 22/12 to 3/1 and a minimum stay of 2+ nights over long weekends apply.


3 Access Control

A cash/credit card deposit of R200 is payable on arrival for an access control device and room keys and is refundable upon return. Breakages and other costs may be deducted from this deposit. Caravan and camping guests receive an access code upon payment of camp fees.


4 Payment Method For Outstanding Balances

Internet access for electronic transfers can be done from our office. Only Visa and Master credit and debit cards which are presented on site, are accepted for payment.


5 Check- in/out

Check-in from 14:00 till 18:00 on the day of arrival. Early and late check-in by prior arrangement only, and may attract a cost. Check-out is due at 10:00 on the day of departure, unless alternative arrangements are made. Late check-out may incur a cost.


6 Housekeeping Services

With our commitment to the environment, we offer housekeeping upon request. House- keeping by prior arrangement only, at a rate of R50 per call out. Applicable to guest staying more than one night, should this service be required.


7 Breakfast

A-24 hour prior arrangement required. Only available to Guest House occupants.

Light Cold Continental breakfast includes: Cereal, yoghurt, fresh fruit, confectionary, toast with preserve and fruit juice.
Full Cold Continental breakfast includes: as above with cheese and sliced cold meat and egg selection, biscuits.
A South African warm breakfast served in our dining area. Eggs, bacon, sausage, veggies, toast and preserve.


8 Occupancy

Only allowed as per confirmed numbers when booked. Mobile single beds optional for additional guests by prior arrangement.


9 House Rules

Will be strictly enforced to ensure the comfort of all guests. Please read the information folder on arrival to avoid any misunderstandings. A copy can be sent to you via e-mail if required.


10 Inventory

Upon arrival, kindly check the inventory list inside the information folder in your accommodation and notify us immediately of discrepancies. Please note that any damaged or missing goods will be charged before your check-out.


11 Smoking Policy

In accordance with South African law, smoking is not permitted inside the Guest House or any Country Park buildings. Please make use of the patios and outside areas, other guests permitting.


12 Pets

Regretfully, guests are not permitted to bring pets.


13 Noise

To maintain a relaxing atmosphere, no loud music or noise is allowed anywhere in the park. From 22:00 a no noise policy applies until 09:00.


14 Right of Admission Reserved

Occupancy only allowed as per confirmed number of guests when booked.


15 Indemnity

The owner or management of the Country Park will not be held responsible, due to any cause whatsoever for any damages, loss of property or injury to any persons, while residing on or visiting this property, or storing vehicles or goods on the property. Persons residing, visiting or storing vehicles or goods, do so entirely at their own risk.


16 Cancellation Policy

Country Park reserves the right to cancel any booking not honoured within 48 hours of the initial booking being made. Kindly notify us by fax or e-mail of your intention to cancel a booking.

  • Refunds are not given for late arrivals or early departures.
  • No arrival: Liable for full payment of booking.
  • 1-7 days prior to arrival: No refund of deposit paid.
  • 8-13 days prior to arrival: 25% refund of deposit paid.
  • 14-20 days or more prior to arrival: 50% refund of deposit paid.
  • 21-30 days prior to arrival: 75% refund of deposit paid.
  • 31 and more day prior to arrival: full refund of deposit paid.
  • Deposits paid are not transferable to another date - the cancellation policy will still apply.
  • Refunds of deposits for cancelled bookings may attract an administration fee irrespective of the number of days of the notice of cancellation given.
  • Confirmation of bookings will be subject to management approval, and may be declined.

Website Disclaimer


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Accuracy

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Registration

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Disclaimer of Liability

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Electronic Communications

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License and Site Access

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Online Conduct

Visitors agree to use the website only for lawful purposes and are prohibited from posting on the website any unlawful, harmful, threatening, abusive, harassing, defamatory or obscene material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law.


Third Party Content (if applicable)

Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do we vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.


Disclaimer of Endorsement

Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark and supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us nor is an endorsement of us implied by such links.


Information Subject to Change

Any information on this website may include technical inaccuracies or typographical errors. Furthermore, the information may change from time to time without any notice.


Applicable Law

You agree that in any dispute these Terms and Conditions will be governed by South African law and the exclusive jurisdiction of South African courts.