Accommodation Terms & Conditions
1 Deposit Policy
A minimum of 50% deposit for your Guest House accommodation is payable within 48 hours of booking, in order to confirm your reservation. Your booking is only confirmed once your honoured payment reflects in our bank account, after which you will receive a booking confirmation from Country Park. The balance of your account is payable on, or prior to arrival and any other cost incurred during your stay is payable during the check-out procedure. No deposit required for caravan and camping stays – prior booking is however required.
Country Park reserves the right to change our rates without prior notice. Rates at the time of booking will apply and may differ from the time of initial enquiry or as found on some advertised materials. Specials deals will only apply to guests who submitted their initial enquiry for accommodation from Country Park's owned websites. Rates quoted is in South African Rand (ZAR) and inclusive of VAT. Rates exclude breakfast (Note: currently we do not serve breakfast). A minimum stay of 3+ nights during the festive season from 22/12 to 3/1 apply. Weekend rates will be applicable to the nights before and on public holidays.
3 Access Control & Breakage Fees
Upon arrival, an access control device and room key will be given to our guests after the outstanding balance for accommodation is paid. Breakages and other costs may be payable during the check-out process. Caravan and camping guests receive an access code upon payment of camp fees.
4 Payment Method For Outstanding Balances
Internet access for electronic transfers can be done from our office. Only Visa and Master credit and debit cards which are presented on site, are accepted for payment.
5 Check- in/out
Check-in from 14:00 till 18:00 on the day of arrival. Early and late check-in by prior arrangement only and may attract a cost. Check-out is due at 10:00 on the day of departure, unless alternative arrangements are made. Late check-out may incur a cost.
6 Housekeeping Services
We service the accommodation units on a daily basis, unless out guests require us not to do so.
We are currently NOT serving breakfast.
Only allowed as per confirmed numbers when booked. Any extra guests will be charged for. Mobile single beds optional for additional guests by prior arrangement.
9 House Rules
Will be strictly enforced to ensure the comfort of all guests. Please read the information folder on arrival to avoid any misunderstandings. A copy can be sent to you via e-mail if required.
Upon arrival, kindly check the inventory list inside the information folder in your accommodation and notify us immediately of discrepancies. Please note that any damaged or missing goods will be charged before your check-out.
11 Smoking Policy
In accordance with South African law, smoking is not permitted inside the Guest House or any Country Park buildings. Please make use of the patios and outside areas, other guests permitting.
Regretfully, guests are not permitted to bring pets.
To maintain a relaxing atmosphere, no loud music or noise is allowed anywhere in the park. From 22:00 a no noise policy applies until 09:00.
14 Right of Admission Reserved
Occupancy only allowed as per confirmed number of guests when booked.
The owner or management of the Country Park will not be held responsible, due to any cause whatsoever for any damages, loss of property or injury to any persons, while residing on or visiting this property, or storing vehicles or goods on the property. Persons residing, visiting or storing vehicles or goods, do so entirely at their own risk.
16 Cancellation Policy
Country Park reserves the right to cancel any booking not honoured within 48 hours of the initial booking being made. Kindly notify us by fax or e-mail of your intention to cancel a booking.
- Refunds are not given for late arrivals or early departures.
- No arrival: Liable for full payment of booking.
- 1-7 days prior to arrival: No refund of deposit paid.
- 8-13 days prior to arrival: 25% refund of deposit paid.
- 14-20 days or more prior to arrival: 50% refund of deposit paid.
- 21-30 days prior to arrival: 75% refund of deposit paid.
- 31 and more days prior to arrival: full refund of deposit paid.
- Deposits paid are not transferable to another date - the cancellation policy will still apply.
- Refunds of deposits for cancelled bookings may attract an administration fee irrespective of the number of days of the notice of cancellation given.
- Confirmation of bookings will be subject to management approval, and may be declined.
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License and Site Access
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Third Party Content (if applicable)
Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do we vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.
Disclaimer of Endorsement
Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark and supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us nor is an endorsement of us implied by such links.
Information Subject to Change
Any information on this website may include technical inaccuracies or typographical errors. Furthermore, the information may change from time to time without any notice.
You agree that in any dispute these Terms and Conditions will be governed by South African law and the exclusive jurisdiction of South African courts.